Question 1

What are Credits?

Accepted Answer

We use credits to give you flexibility. 1 Credit = $0.01. Different voices cost different amounts. Standard voices cost about 16 credits per minute, while premium voices cost about 24 credits per minute.

Question 2

What is Pulse Billing?

Accepted Answer

We bill in 30-second pulses. A 35-second call is billed as 1 minute, while a 20-second voicemail drop is billed as 0.5 minutes.

Question 3

How does annual billing work compared to monthly billing?

Accepted Answer

Annual plans are paid upfront for one year and include larger credit packs with better effective rates. Monthly plans renew every month with smaller recurring credit allocations.

Question 4

What happens if I exceed my included credits?

Accepted Answer

You can instantly buy Top-Up Packs from your dashboard and continue calling. Top-up credits do not expire.

Question 5

Can I increase concurrency without changing plan?

Accepted Answer

Yes. You can add extra concurrency directly from your dashboard at $15 per additional concurrency.

Question 6

What happens if I run out?

Accepted Answer

Your calls will pause. You can instantly buy a Top-Up Pack to keep going, or upgrade your plan to get a better rate.

Question 7

Do unused credits roll over?

Accepted Answer

Monthly credits are intended for that billing cycle. Annual credits are valid for the full annual term, giving you flexibility to use volume across bigger campaign windows.

Question 8

Can I upgrade or downgrade later?

Accepted Answer

Yes. Upgrades can be applied immediately. Downgrades usually take effect on the next billing cycle to avoid interrupting active campaigns.

Question 9

Which telephony providers can I use?

Accepted Answer

Oravaa supports direct integrations with providers like Exotel and Twilio, along with API-based routing for custom enterprise call flows.

Question 10

Is there an enterprise plan?

Accepted Answer

Yes. Enterprise includes custom concurrency, security requirements, integration support, and commercial terms. Contact sales to design your plan.

Question 11

How can I contact your team quickly?

Accepted Answer

Email us at contact@oravaa.ai or book a demo call. We can help with plan selection, migration, and campaign architecture.

Features	Starter	Growth	Scale	Enterprise
Usage
Included credits	2,500 / 30,000	15,000 / 180,000	70,000 / 840,000	Custom volume
Effective rate	~$0.19 / ~$0.15	~$0.16 / ~$0.11	~$0.13 / ~$0.09	Custom blended rate
Pulse billing	30 sec	30 sec	30 sec	30 sec
Included In Plan
Concurrency	2 lines	10 lines	25 lines	Custom high volume
Team seats	1 user	3 users	10 users	Unlimited
Support	Standard	Priority	Priority + onboarding	Dedicated success manager
Infrastructure	Shared voice infra	Shared voice infra	Shared voice infra	Priority routing + dedicated options
Actions
Send SMS / email follow-ups	✓	✓	✓	✓
Transfer calls to human teams	✓	✓	✓	✓
Book appointments	✓	✓	✓	✓
API access	✓	✓	✓	✓
Integrations
CRM integrations	✓	✓	✓	✓
Exotel	Supported	Supported	Supported	Supported
Twilio	Supported	Supported	Supported	Supported
SSO	—	—	Optional	Included

Scale Voice Campaigns With Predictable Costs

Starter

Growth

Scale

Enterprise

Plan Comparison

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